Help
START SHOPPING!
1.Start shopping by selecting the Abayas link at the top of the site or viewing our best sellers. If you know what you're looking for,: e.g. CLASIC, GLAMOUR or BRIDAL, you can choose to shop by style, just select the product category of your choice from the drop down menu.
2.Once you have found an item you want to buy, select your length, size, the quantity you want and click on the ‘BUY' button.
3.You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on ‘ CHECKOUT'.
4.If you're happy with the items in your shopping bag, click 'CONTINUE TO NEXT STEP' to complete your order.
CREATE YOUR ACCOUNT
You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:
- Check out faster
- Save frequent addresses
HOW DO I CREATE AN ACCOUNT?
Creating a Burdaya account means that you can easily shop with Burdaya.com. To create yours now simply on the ‘CREATE AN ACCOUNT’ button in the top menu and follow instructions.
WHY DO I NEED TO CREATE AN ACCOUNT?
Registering with us helps speed up the ordering process for you and allows you to keep track of your orders.
FORGOTTEN YOUR PASSWORD
If you've forgotten your password we'll need to reset it for you. Simply log in to your account and follow the Forgotten Password instructions. For security reasons, we will send you your password via email. Once you have requested a new password you must allow up to 30 minutes to receive this via email. If your new password does not work please contact us.
CHOOSE YOUR SHIPPING DESTINATION
We now deliver to over 100 countries around the world! If you can't find the country you live in on the drop down within our site, it unfortunately means that we do not deliver to where you live you right now.
CAN I CANCEL MY ORDER?
We may be able to cancel your order but we can only do this by sending us an email.
You need to contact us as soon as possible after you have placed your order otherwise it may be too late.
If it is too late for us to cancel your order, you can return your item in its original packaging and condition but we do not cover the return shipping cost.
Once we have received the goods back, we will process a refund for you.
WHY HAS MY CARD BEEN DECLINED?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.
CAN I FIND OUT IF YOU WILL BE GETTING REPLACEMENT STOCKS ON ITEMS THAT HAVE BEEN SOLD OUT?
Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item.
However, we regularly update our site so it's worthwhile checking again.
HOW CAN I MAKE PAYMENT?
Customer can pay for items in their ecommerce shopping cart using VISA, MasterCard, AMEX or other credit cards in addition to PayPal.
CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?
We are unable to offer exchange, so we suggest if you would like to buy another product then to simply return the current item and then to make a new order.
CAN I RETURN MY ITEM, IT DOESN’T FIT RIGHT?
It's important to us that our customers are completely satisfied with their purchase. We accept returns within 7 days from the date of delivery. For more information please read our ‘RETURNS’ section.
